Help & Support

How can we help you?

Our team is ready to assist with technical questions, exam guidance, and anything else you need.

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About Support

We're here every step of the way

Our customer support team is here to provide assistance and ensure a seamless experience with our online eye refraction-based exams. Whether you have technical inquiries, encounter challenges during the exam, or need clarification on our policies, our dedicated support professionals are ready to help.

We value your feedback and welcome any suggestions or comments you may have. Our commitment to customer satisfaction extends beyond the exam itself, and we strive to make your entire interaction with our platform positive and hassle-free.

FAQ

Common questions

Click the "Book Demo" button on any product card on our homepage. Fill in your details and preferred time slot — our team will confirm within 24 hours.
You'll receive a confirmation email immediately. Our team reviews every enquiry and typically responds within one business day.
Yes. Email us at info@zuktiinnovations.com with your original booking details and preferred new time, and we'll arrange it for you.
Contact our support team within 30 days of purchase with a description of the issue. See our Refund Policy for full details.

Still need help?

Our team is available Monday to Friday, 9am – 6pm IST. We'll get back to you as soon as possible.

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Related: Privacy Policy Terms of Service Refund Policy Support